telur33 Terms & Conditions

1.Acceptance of Terms

By accessing, browsing, or using the telur33 website located at telur33.one (the "Platform"), registering an account, or placing any wager or bet through the Platform, you ("the Player", "you", or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions (the "Terms") in their entirety.

If you do not agree to any part of these Terms, you must immediately cease accessing the Platform and refrain from registering an account. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.

These Terms are to be read in conjunction with telur33's Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the agreement between you and telur33.

2.Eligibility

Access to and use of the telur33 Platform is subject to the following eligibility requirements:

• You must be at least 21 years of age. telur33 does not permit access to or participation in any gambling activity by persons under 21 years of age.
• You must be a natural person capable of entering into legally binding contracts under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to determine whether online gambling is lawful in your jurisdiction before registering an account.
• You must not be an employee, contractor, agent, affiliate, or close family member of any employee of telur33 or any of its service providers.
• You must not have been previously excluded or banned from the Platform or any other gambling platform operated by telur33's group entities.

3.Account Registration

To access the full functionality of the telur33 Platform, you must register an account. By registering, you represent and warrant that:

• All registration information provided is accurate, complete, and current at the time of submission and will be maintained as accurate and current throughout the life of the account.
• You are registering on your own behalf and not on behalf of any third party.
• You will maintain only one account on the Platform. The creation of multiple accounts by the same individual is a material breach of these Terms.
• You will not allow any third party to access or use your account, including by sharing your login credentials.

You are responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account. telur33 will not be liable for any loss or damage arising from your failure to safeguard your login credentials. You must notify telur33 immediately upon becoming aware of any unauthorised use of your account by contacting the 24/7 support team.

4.Deposits & Withdrawals

All financial transactions on the telur33 Platform are conducted in Malaysian Ringgit (MYR) unless otherwise specified. The following conditions apply to deposits and withdrawals:

• Deposits: Accepted payment methods include Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT TRC20 where available. Minimum and maximum deposit limits apply and may vary by payment method.
• Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit wherever operationally possible. telur33 targets processing of eWallet withdrawal requests within five (5) minutes and bank transfer requests within the same business day, subject to verification requirements and the volume of pending requests.
• Identity Verification: telur33 may require Know Your Customer (KYC) documentation — including but not limited to a copy of your national identity card or passport and proof of address — before processing any withdrawal request. Documents submitted must be valid and legible.
• Source of Funds: telur33 reserves the right to conduct enhanced due diligence on accounts where deposits or withdrawal patterns suggest potential money laundering activity. Cooperation with such requests is a condition of continued account access.
• Unclaimed Balances: Account balances that remain inactive for a period of twelve (12) consecutive months may be subject to a monthly dormancy fee as notified to the account holder, reducing the balance over time.

5.Bonuses & Promotions

telur33 may from time to time offer bonuses, free bets, cashback promotions, and other incentives ("Promotions") to eligible players. The following general conditions apply to all Promotions unless the specific promotion terms state otherwise:

• Each Promotion is available to eligible Players only and may not be used in conjunction with any other offer unless explicitly stated.
• Bonus funds are credited to a separate bonus wallet and are subject to a wagering requirement ("turnover requirement") that must be satisfied before any portion of the bonus or associated winnings may be transferred to the withdrawable balance.
• telur33 reserves the right to withdraw any Promotion or amend its terms at any time without prior notice, except where a player has already commenced wagering activity on the basis of the original terms.
• Any attempt to exploit, abuse, or manipulate any Promotion — including but not limited to the use of multiple accounts, the placing of opposing bets with the intention of triggering bonus conditions, or systematic low-risk wagering — will result in the forfeiture of any bonus and associated winnings and may result in permanent account suspension.
• telur33 may conduct a review and void the bonus balance and any winnings of any player whose betting patterns, account history, or deposit-to-withdrawal ratio indicate systematic bonus abuse.

6.Gambling Rules

All bets and wagers placed on the telur33 Platform are subject to the specific rules applicable to the game or event in question. The following general gambling rules apply across all products:

• Once a bet is confirmed and accepted by the Platform, it is final and cannot be cancelled except where telur33's specific game or event rules permit cancellation.
• telur33 reserves the right to void any bet placed at odds that were manifestly erroneous due to a technical error, human error, or data feed failure ("Palpable Error"). The Player will be notified of any void bet and the stake will be returned to the account balance.
• In the event of a dispute regarding the outcome of any game or sporting event, the relevant provider's or governing body's official result shall be final and binding.
• Maximum payout limits apply per event and per account per day across all sports and casino products. These limits are published within the Platform and may be updated from time to time.
• telur33 does not guarantee the availability of any particular game or sporting market at any given time and reserves the right to suspend or remove any game or market without prior notice.

7.Prohibited Conduct

The following conduct is strictly prohibited on the telur33 Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false, inaccurate, or misleading registration information, including false date of birth.
• Using automated software, bots, scripts, or artificial intelligence to interact with the Platform or to place bets in a manner not available to ordinary human players.
• Collusion with other players for the purpose of gaining an unfair advantage, including the use of signalling systems during live poker or card games.
• Money laundering, including depositing funds derived from illegal activities or structuring transactions to avoid detection thresholds.
• Exploitation of system errors, glitches, or technical vulnerabilities in the Platform's software to place bets or generate credits not legitimately available.
• Engaging in any form of fraud, including but not limited to chargebacks, falsely disputing legitimate transactions, or impersonating another player.
• Any conduct that, in telur33's reasonable determination, is intended to disrupt the operation of the Platform or the gaming experience of other players.

8.Intellectual Property

All content available on the telur33 Platform — including but not limited to software, graphics, logos, game interfaces, text, data, and audiovisual elements — is the property of telur33 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gambling purposes in accordance with these Terms.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the telur33 Platform without the prior written consent of telur33. Any unauthorised use of telur33's intellectual property may constitute an infringement of applicable laws and will result in the immediate termination of your licence to use the Platform.

9.Limitation of Liability

To the fullest extent permitted by applicable law:

• The telur33 Platform is provided on an "as is" and "as available" basis. telur33 makes no warranties, express or implied, regarding the Platform's uninterrupted availability, fitness for a particular purpose, or freedom from technical defects.
• telur33 shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use the Platform, including loss of winnings due to technical failures beyond telur33's reasonable control.
• telur33's aggregate liability to you in respect of any single event or series of related events shall not exceed the amount deposited by you into your account in the thirty (30) days preceding the event giving rise to the claim.
• Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable mandatory law.

10.Privacy

Your use of the telur33 Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy. telur33 will not sell your personal data to third parties for direct marketing purposes.

11.Responsible Gaming

telur33 is committed to promoting responsible gambling and takes its obligations in this area seriously. In accordance with this commitment:

• Players must be at least 21 years of age to register and participate on the Platform. This requirement is enforced at registration and is subject to verification at any point.
• Players may set deposit limits, loss limits, session time limits, and cooling-off periods through the account dashboard. Requests to reduce limits take effect immediately; requests to increase limits are subject to a mandatory 24-hour review period.
• Players may apply for self-exclusion from the Platform at any time by contacting the 24/7 live support team. Self-exclusion requests are processed immediately and may be set for a defined period or indefinitely.
• telur33 encourages any player who believes their gambling is becoming problematic to seek assistance from recognised support organisations and to make use of the self-exclusion and deposit-limit tools available within the Platform.

For further information, please refer to our dedicated Responsible Gaming page.

12.Suspension & Termination

telur33 reserves the right, at its sole discretion, to suspend, restrict, or permanently close any Player account where:

• There is a reasonable suspicion of fraud, cheating, collusion, or any other form of prohibited conduct.
• The Player has breached any provision of these Terms.
• Continued operation of the account may expose telur33 to legal or regulatory risk.
• The Player is found to be under 21 years of age or to have provided false eligibility information.
• The account has been flagged under anti-money laundering protocols and the Player has failed to provide requested documentation within a reasonable timeframe.

Upon termination for breach, telur33 reserves the right to withhold any balance within the account pending investigation. Where no breach is established following investigation, any legitimate funds held will be returned to the Player via their registered payment method.

You may close your account at any time by contacting live support. Any legitimate outstanding balance will be processed for withdrawal to your registered payment method following account closure, subject to applicable verification requirements.

13.Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with international gaming authority regulatory frameworks applicable to the Platform's operating licence. Any disputes not resolved by the Platform's internal dispute resolution process shall be subject to binding arbitration under the rules of a mutually agreed arbitral institution.

Nothing in this clause shall prevent either party from seeking urgent injunctive relief from a court of competent jurisdiction.

14.Amendments

telur33 reserves the right to amend, modify, or replace these Terms at any time. Where practicable, telur33 will provide notice of material changes via a notice posted on the Platform or by email to your registered address. Your continued use of the Platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not agree to amended Terms, you must cease using the Platform and request account closure.

15.Contact & Complaints

If you have any questions regarding these Terms, or wish to raise a complaint regarding any aspect of the telur33 Platform, please contact the customer support team:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the Platform.
• Email: [email protected] — responses within 2 business hours during normal operating periods.

telur33 aims to resolve all complaints within five (5) business days of receipt. Where a complaint cannot be resolved to your satisfaction through the internal process, you may seek independent dispute resolution through the relevant regulatory body under whose framework the Platform operates.